Refund and Returns Policy

Article 1 – General

1. These general terms and conditions govern all legal relations between Vitaminalia BV and the purchaser.
2. In case of conflict between these general conditions and the general conditions of the purchaser, the conditions of Vitaminalia BV shall prevail.
3. If these conditions conflict with other agreements between Vitaminalia BV and the purchaser, these conditions shall prevail.
4. If any provision of these terms and conditions is void in whole or in part, the validity of the remaining provisions shall not be affected.

Article 2 – Offer and formation of the agreement

1. All quotations, tenders and offers of Vitaminalia BV are without engagement and without obligation, unless explicitly stated otherwise.
2. Descriptions of products in quotations, catalogs or documentation are as accurate as possible, but only intended as information, without any obligation.
3. The agreement comes about when Vitaminalia BV has confirmed the order in writing or has started with the execution of the order.

Article 3 – Prices and payments

1. All prices do not include transportation costs and additional costs such as taxes. These are borne entirely by the buyer.
2. Payment must be made within 10 days of the invoice date, to a bank account indicated by Vitaminalia BV.
3. Complaints about invoices should be made in writing within 8 working days of the invoice date. After this deadline, the invoice is considered accepted.
4. In case of non-timely payment, interest of 1% per month, plus liquidated damages of 15% of the invoice amount, with a minimum of 250 euros, shall be due.
5. If payment is not made, any payment terms will expire and all outstanding amounts may be claimed immediately.
6. Set-off of debts can only take place with the written consent of Vitaminalia BV or a final court order.

Article 4 – Delivery periods

1. Delivery times are indicative and can never be grounds for cancellation or compensation.
2. Vitaminalia BV is not liable for delays beyond its control, including failure of the buyer to fulfill its obligations.
3. The buyer must accept partial deliveries.
4. For deliveries on call, if the buyer does not call the goods within three months, they are considered delivered.

Article 5 – Shipping and risk

1. The goods are delivered from the storage of Vitaminalia BV, unless otherwise agreed upon.
2. Risk of damage or loss of the goods passes to the buyer at the time of delivery to the carrier.
3. If the carrier does not accept the goods, the goods will be stored at the buyer’s expense and risk.

Article 6 – Retention of title.

1. The ownership of the goods remains with Vitaminalia BV until full payment of the goods has been received.
2. The buyer is obliged to keep the goods in their original condition until payment has been made in full.
3. Vitaminalia BV is authorized to take back the goods without intervention of the court, if the buyer is in default.

Article 7 – Acceptance and complaints

1. All checks prior to acceptance of the goods are the responsibility of the buyer.
2. Complaints about quantity or damage must be indicated on the receipt immediately upon receipt of the goods.
3. Complaints regarding visible defects must be made in writing within five working days of receipt.
4. Complaints about hidden defects must be reported within five working days of discovery of the defect.
5. The purchaser is obliged to return the goods, if necessary, to Vitaminalia BV at his own expense.
6. If the complaint is well-founded, Vitaminalia BV can opt for compensation up to the invoice value of the goods or replacement of the goods.

Article 8 – Warranty

1. The warranty period is 12 months from the date of delivery.
2. Defects must be reported in writing within 24 hours of discovery.
3. Defects will be repaired or replaced by Vitaminalia BV, depending on the situation.
4. Goods not manufactured by Vitaminalia BV are covered by the warranty of the respective suppliers.
5. The warranty does not cover wear and tear or damage caused by improper handling.

Article 9 – Liability

1. Vitaminalia BV is not liable for damages, except in case of contractual or legal obligations, and the liability is limited to the invoice amount of the delivered goods.

Article 10 – Force majeure

1. Vitaminalia BV is not liable in cases of force majeure, such as war, strikes, or other circumstances beyond its control.
2. In case of force majeure, Vitaminalia BV can extend the delivery period or dissolve the agreement without any compensation.

Article 11 – Default by the buyer

1. If the purchaser fails to fulfill its obligations within three working days after notice of default, Vitaminalia BV may dissolve the agreement immediately, while preserving its rights.

Article 12 – Applicable law and competent courts

Belgian law applies and the 1980 Vienna Sales Convention is excluded.

All disputes fall under the exclusive jurisdiction of the courts of the district of Leuven.